Sign In

    Warranty Policy

    Warranty Policy

    At Saudewala, we take pride in providing high-quality refurbished laptops and accessories to our valued customers.
    Our warranty and return policies are crafted to offer maximum transparency, peace of mind, and satisfaction during and after your purchase.

    All warranties are covered directly by Saudewala and are not associated with the original manufacturer (Dell, HP, Lenovo, etc.).

    This document outlines the comprehensive warranty coverage, process, and support guidelines applicable to laptops, batteries, chargers, and accessories purchased from Saudewala.

    1. On-Site Warranty Policy

    Eligibility

    • On-site warranty service applies only to laptops priced above β‚Ή20,000, purchased directly from Saudewala.in or authorized channels.

    • Warranty coverage begins after the 7-day return window ends.

    Scope of On-Site Warranty

    • If your laptop qualifies, a certified Saudewala engineer will visit your location to diagnose and resolve hardware-related issues.

    • The service includes repair or replacement of defective components under the defined warranty terms.

    Service Availability

    • On-site service is available in most major Indian cities and towns.

    • If your pincode is not serviceable, you must ship the laptop to our service address for repair.

    • We’ll assist you with packaging and dispatch instructions to ensure safe transit.

    πŸ‘‰ Click here to check On-Site Warranty Locations

    2. Warranty Coverage

    We offer a limited warranty on all refurbished laptops, batteries, chargers, and accessories sold through our platform.
    The warranty covers defects in materials and workmanship under normal use.

    Covered Under Warranty

    • Internal component malfunction (motherboard, RAM, SSD, processor, ports, etc.)

    • Internal hardware failure not caused by misuse

    • Battery backup issues (as per battery warranty terms)

    Not Covered

    • Cracked screens, dents, or cosmetic wear

    • Physical or accidental damage (drops, spills, burns)

    • Power surge or improper electrical supply damage

    • Unauthorized modifications or repairs

    • Software issues (OS corruption, virus infections, third-party app errors)

    Note: Shipping damage claims require a clear unedited unboxing video. Claims without video proof are invalid.

    3. Warranty Period

    Product Type Warranty Duration Remarks
    Laptops 1 Year From purchase date (coverage begins after 7-day return period).
    Battery 3 Months Minimum 90-minute backup under normal use.
    Chargers & Accessories 1 Month Covers manufacturing defects only.

    Extended warranty options (up to 2–3 years) may be available for select laptops. Contact support for details.

    4. Warranty Service Categories

    We classify service types to ensure faster, location-based assistance:

    a) Minor Issues (Onsite / Local Center)

    • Software configuration errors

    • Charging or power issues (excluding damage)

    • Keyboard or port malfunction

    • Wi-Fi or Bluetooth not working

    If your area is serviceable, our technician will visit.
    If not, we may direct you to a nearby service point or arrange pickup if required.

    b) Major Issues (Pickup & Repair)

    • Motherboard, RAM, SSD, or display failure

    • Internal component failure unrelated to user damage

    For major issues, we arrange pickup, repair at our central facility, and delivery back within 7–14 business days.

    5. Battery Warranty (In Detail)

    a) Duration

    3 months from purchase date.

    b) Performance Guarantee

    • Minimum 90 minutes of backup under normal use.

    • Saudewala ensures 80%+ battery health on all laptops.

    c) Warranty Services

    If backup falls below the stated level:

    • Replace battery with new or certified refurbished one, or

    • Offer reimbursement (full or partial).

    d) Exclusions

    • Swelling from overcharging or excessive heat

    • Physical damage or tampering

    • Natural degradation beyond 3 months

    • Unauthorized repair attempts

    6. Charger & Accessory Warranty

    a) Duration

    1 month from purchase date.

    b) Coverage

    Covers defects in charging function, connector, or internal circuit.

    c) Services

    • Replacement with equivalent accessory (new or refurbished)

    • Reimbursement if replacement unavailable

    d) Exclusions

    • Physical damage (cuts, burns, torn wires)

    • Compatibility issues with other devices

    • Unauthorized modification or tampering

    7. Warranty Service Procedure

    To ensure a smooth and transparent warranty process:

    a) How to Contact for Warranty Claims

    To raise a warranty claim, contact us via:

    Include:

    • Order ID

    • Registered phone number or email

    • Description of the issue

    • Clear photos or videos showing the problem

    Our team will acknowledge your request within 24 hours and assign it to a technician based on your location.

    b) Shipping

    • For approved warranty claims, Saudewala covers both pickup and return shipping costs.

    • For unapproved or invalid claims, the customer bears the logistics cost.

    c) Repair Timeline

    • Minor issues: typically resolved onsite or within 7 days.

    • Major issues: repair and return within 7–14 business days depending on part availability.

    8. Replacement Under Warranty

    Warranty does not guarantee full product replacement.
    However, if a product or component is found to be unrepairable or uneconomical to repair, Saudewala may:

    • Provide a replacement laptop of the same or better specifications, or

    • Issue a refund as per depreciation and inspection results.

    Replacement decisions are made after full inspection and stock confirmation.

    9. Important Reminders

    Please keep the following in mind to maintain warranty eligibility:

    • Always use original or certified chargers and adapters.

    • Avoid overcharging or exposing devices to heat or liquids.

    • Keep the invoice, accessories, and packaging for any service claim.

    • Warranty is non-transferable and valid only for the original purchaser.

    10. Policy Modifications

    Saudewala reserves the right to modify or update this policy at any time without prior notice.
    All warranty claims will follow the latest version available on our website at the time of claim submission.

    11. Contact Information

    For any support or claim-related assistance:
    πŸ“§ Email: support@saudewala.in
    πŸ’¬ WhatsApp: +919211594201

    Thank You

    Thank you for choosing Saudewala.
    Your trust matters to us β€” we’re committed to keeping your refurbished devices reliable, affordable, and worry-free through honest, transparent support.

    Last Updated: 16 October 2025

    This policy applies to purchases made on or after this date.
    Orders placed before 16 October 2025 remain covered under the previous policy, which did not include on-site warranty or free shipping benefits.

    Back to top
    Home Shop
    Wishlist     Log in
    ×