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    Warranty Policy

    Warranty Policy

    Thank you for choosing Saudewala.

    Your trust matters to us — we’re committed to keeping your refurbished devices reliable, affordable, and worry-free through honest, transparent support.

    At Saudewala, we take pride in providing high-quality refurbished laptops and accessories to our valued customers.
    Our warranty and return policies are crafted to offer maximum transparency, peace of mind, and satisfaction during and after your purchase.

    All warranties are covered directly by Saudewala and are not associated with the original manufacturer (Dell, HP, Lenovo, etc.).

    This page outlines the comprehensive warranty coverage, process, and support guidelines applicable to laptops, batteries, chargers, and accessories purchased from Saudewala.

    1. Warranty Period

    Product Type Warranty Duration Remarks
    Laptops 1 Year From purchase date (coverage begins after the day of delivery).
    Battery 3 Months Minimum 90-minute backup under normal use.
    Chargers & Accessories 3 Months Covers manufacturing defects only.

     

    Note: Extended warranty options (up to 2–3 years) may be available for selected laptops. Contact support at 9211594201 for details.

    2. Troubleshooting assitance

    A support executive will guide you through step-by-step remote troubleshooting via call or video, ensuring you receive real-time support tailored to your issue. They will help diagnose the problem, walk you through practical solutions, and answer any questions you may have along the way. This process is designed to quickly identify and resolve concerns from the comfort of your home, saving you time and effort.

    3. On-Site Warranty Policy

    Eligibility

    • Offered on products above ₹20,000.

    • Valid only for purchases from Saudewala or authorized channels.

    •  Anti Tamper Seal must be intact.

    •  Starts after completion of delivery.

    Scope of On-Site Warranty

    • If your device qualifies, a certified engineer will visit your location to diagnose and resolve hardware-related issues.

    • The service includes repair or replacement of defective components under the defined warranty terms. Unless there is a damage to the product, or  failure due to misuse of the device.

    Service Availability

    • On-site service is available in most major Indian cities and towns.

    • If your pincode is not serviceable, you must ship the laptop to our service address for repair.

       Warranty Period Who Pays Shipping?
      Within 6 months of delivery Saudewala covers both sides.
      After 6 months of delivery Customer covers both sides

       

    • We’ll assist you with packaging and dispatch instructions to ensure safe transit.

    👉 Click here to check On-Site Warranty Locations

    4. Warranty Coverage

    We offer a trusted warranty service on all refurbished laptops, batteries, chargers, and accessories sold through our platform.
    The warranty covers defects in materials and workmanship under normal use.

    Covered Under Warranty

    • Internal component malfunction (motherboard, RAM, SSD, processor, ports, etc.)

    • Internal hardware failure not caused by misuse

    • Battery backup issues (as per battery warranty terms)

    Not Covered

    • Cracked screens, dents, or cosmetic wear

    • Physical or accidental damage (drops, spills, burns)

    • Power surge or improper electrical supply damage

    • Unauthorized modifications or repairs

    • Software issues (OS corruption, virus infections, third-party app errors)

    Note: Shipping damage claims require a clear unedited unboxing video. Claims without video proof are invalid.

    5. Warranty Service Categories

    We classify service types to ensure faster, location-based assistance:

    a) Minor Issues (Onsite / Local Center)

    • Software configuration errors

    • Charging or power issues (excluding damage)

    • Keyboard or port malfunction

    • Wi-Fi or Bluetooth not working

    If your area is serviceable, our technician will visit.
    If not, we may direct you to a nearby service point or arrange pickup if required.

    b) Major Issues (Pickup & Repair)

    • Motherboard, RAM, SSD, or display failure

    • Internal component failure unrelated to user damage

    For major issues, we arrange pickup, repair at our central facility, and delivery back within 7–14 business days.

    6. Battery Warranty in Detail

    a) Duration

    3 months from purchase date.

    b) Performance Guarantee

    • Minimum 90 minutes of backup under normal use.

    • Saudewala ensures 80%+ battery health on all laptops.

    c) Warranty Services

    If backup falls below the stated level:

    • Replace battery with new or certified OEM one, or

    • Offer reimbursement (full or partial).

    d) Exclusions

    • Swelling from overcharging or excessive heat

    • Battery level dropping at the the time of delivery or from 14 days of delivery which happens due to laptops sitting idle in storage for long periods and mis-calibration. It will be improved by calibration via frequent charging and discharging. This exclusion is only valid if the battery health is above 80%.

    • Physical damage or tampering

    • Natural degradation beyond 3 months

    • Unauthorized repair attempts

    7. Charger & Accessory Warranty

    a) Duration

    3 months from purchase date.

    b) Coverage

    Covers defects in charging function, connector, or internal circuit.

    c) Services

    • Replacement with equivalent accessory (new or refurbished)

    • Reimbursement of 650 rs if replacement unavailable

    d) Exclusions

    • Physical damage (cuts, burns, torn wires)

    • Compatibility issues with other devices

    • Unauthorized modification or tampering

    8. Warranty Service Procedure

    To ensure a smooth and transparent warranty process:

    a) How to Contact for Warranty Claims

    To raise a warranty claim, contact us via:

    Include:

    • Order ID

    • Registered phone number or email

    • Description of the issue

    • Clear photos or videos showing the problem

    b) Troubleshooting Assistance

    • Our support team will respond within 24 to 48 business hours.
    • A support executive will guide you through remote troubleshooting steps via call or video.
    • Many issues are resolved without needing a return or replacement.

    c) Resolution Process

    • Repair: Product may be repaired on-site where feasible, or picked up for inspection and repaired at our facility.

    • Replacement: If unrepairable, a replacement of similar or higher specs will be provided.

    • Refund: In cases of unresolved issues, a refund may be processed (after inspection and depreciation, if applicable).

    d) Shipping

    • For approved warranty claims, Saudewala covers both pickup and return shipping costs.

    • For unapproved or invalid claims, the customer bears the logistics cost.

       Warranty Period Who Pays Shipping?
      Within 6 months of delivery Saudewala will cover the both sides.
      After 6 months of delivery Customer covers both sides.

    e) Repair Timeline

    • Minor issues: typically resolved onsite or within 7 days.

    • Major issues: repair and return within 7–14 business days depending on part availability.

    9. Limitation of Liability

    Saudewala is not liable for:

    • Loss of data
    • Loss of productivity or time
    • Business or commercial losses
    • Any indirect, incidental, or consequential damages

    Our total liability is limited to repair, replacement, or refund as outlined in this policy.

    10. Important Reminders

    Please keep the following in mind to maintain warranty eligibility:

    • Always use original or certified chargers and adapters.

    • Avoid overcharging or exposing devices to heat or liquids.

    • Keep the invoice, accessories, and packaging for any service claim.

    • Warranty is non-transferable and valid only for the original purchaser.

    11. Policy Modifications

    Saudewala reserves the right to modify or update this policy at any time without prior notice.
    All warranty claims will follow the latest version available on our website at the time of claim submission.

    12. Contact Information

    For any support or claim-related assistance:
    📧 Email: support@saudewala.in
    💬 WhatsApp: +919211594201

    Last Updated: 30th May 2026 ( Battery and charger warranties now include reimbursment)

    This policy applies to purchases made on or after this date.
    Orders placed before 15 April 2026 remain covered under the previous policy, which did not include on-site warranty or free shipping benefits.

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