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Cancellation Policy

Return Policy for Products

  • Faulty products are eligible for the return
  • Products are returnable within the applicable return window.
  • Once the return is validated product has to be shipped proactively within 48 hours to get quick resolution.
  • If an eligible item is out of stock from the same seller, and if cannot be replaced. Only a refund against the returned item will be issued.

In the event the return of a Product is duly accepted by Seller, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Saudewala shall have the sole discretion to determine the mode of reversal from the above options.

Cancellation of transaction / orders

  • For order cancellation, click on View your order history, check the order & select Problem with Order & mail us choosing the subject line “Request for order cancellation”
  • In any case if there are price discrepancies or listing error Seller cancels the order or requests Saudewala to cancel the order
  • Only the requests through mail is considered for order cancellation
  • You can cancel an order until your order is in pending status. 
  • Orders which are dispatched & in transit cannot be cancelled
  • On cancellation of your order a confirmation mail would be sent to your email.

Saudewala shall have the sole discretion to determine the mode of reversal from the above options. In case a promotional code given by Saudewala has been used for the purchase of the Product, the amount under such promotional code shall not be refunded if such of order has been cancelled. The above is the sole remedy of the Buyer and the sole liability of the Seller and sole responsibility of Saudewala for any cancellation of the purchase order by the Seller or otherwise other than by the Buyer.


  • On receipt of the product, return request is to be placed within 7 working days.
  • Click on View your order History & select the order you wish to return, then select the problem with product option & message the seller with the apt subject line.
  • Seller would contact you proactively within 48 hours & check on the refund request & respond back to you.
  • Once the refund request is validated by the seller, product should be shipped back to the Seller.
  • On receipt of the product & ascertained, further process of refund is initiated.
  • In any case, if the resolution given by Seller is not apt or as per the policy then buyer can ask Shield team to address & resolve unprejudiced.
  • On order cancellation refund would depend on the mode of payment chosen by you the refund would be initiated within 3 to 5 working days.
Payment mode Refund mode options
Credit card/ Debit card Credit card/ Debit card
IMPS/Bank Account through net banking IMPS/Bank account through net banking