Sign In

    Return and Cancellation Policy

    Return & Cancellation Policy

    Applies to All Products Purchased via www.saudewala.in

    At Saudewala, we’re committed to providing reliable, affordable, and quality-checked refurbished electronics to every customer. Since refurbished and pre-owned products naturally differ from brand-new ones, we aim to maintain complete transparency about what to expect and how returns are handled.

    Our 7-day return policy is designed to ensure customer protection in cases of genuine product issues, while also maintaining fairness and sustainability in the refurbished electronics ecosystem.

    Understanding Refurbished Products

    All products sold on Saudewala.in are professionally refurbished or used devices that undergo thorough testing and quality checks before being listed. Every item is verified for functionality and meets the specifications mentioned in the respective product listing.

    However, as these are not brand-new products, they may carry visible signs of prior use, such as:

    • Light scratches or marks on the body

    • Slight dents or faded keys

    • Original but used batteries (battery backup of 1 hour or more)

    • Non-original or compatible accessories (chargers, cables, etc.)

    • Minor cosmetic wear consistent with refurbishment

    These cosmetic elements are normal and do not affect performance or usability. Hence, they are not eligible reasons for return or refund. We strongly encourage buyers to read the product description carefully and understand the difference between refurbished and new items before placing an order.

    Returns Are Accepted Within 7 Days for the Following Issues:

    Saudewala will accept return requests only if one or more of the following conditions are met:

    • The product is non-functional or not working as promised in the description.

    • There is a hardware defect or major issue affecting usage (e.g., screen not turning on, keyboard not working, etc.).

    • The delivered product has incorrect configuration compared to listing, such as:

      • Wrong RAM or storage capacity

      • Wrong processor variant (e.g., i5 instead of i7)

      • Incorrect or missing components that were mentioned in the listing

    All return requests must be raised within 7 calendar days of delivery.
    Photo or video proof clearly showing the issue is mandatory for evaluation.

    📩 Click here to go to Return & Exchange Form
    or email us at support@saudewala.in (please allow up to 24 hours for response before contacting our helpline).

    Returns Will Not Be Accepted for the Following:

    • Processor generation or clock speed differences if the model matches listing.

    • Installed Windows version or MS Office license variation (unless explicitly mentioned in description).

    • Battery backup of 1+ hour, which meets our refurbishment standard.

    • Minor cosmetic wear, faded keyboard, stickers, or superficial damage.

    • Missing non-listed accessories or packaging.

    • Orders below ₹1000.

    • Clearance Sale or Sample Sale items.

    • Orders placed with Discount Coupons or Referral Codes.

    • Buyer’s remorse, preference, or software incompatibility.

    • Used products marked as “Used – Sold As Is”.

    Return on Accessories

    For accessories, replacements are offered within 7 days of delivery in applicable cases (defect, mismatch, or damage).

    • Returns are not accepted once the box seal or tag is removed, unless the product is faulty.

    • If the replacement received is also not as described, a full refund or store credit may be offered.

    • Buyer must ship back the item within 7 days after support team approval.

    • Products must be returned in the same condition as delivered; tampered or incomplete items will be rejected.

    Refund & Deductions Policy

    If your product is eligible and passes inspection:

    • Refunds are processed within 7–15 business days via the original payment method.

    • 5% of the order value is deducted as payment gateway and processing charges (for functional returns based on preference, not defects).

    • Shipping, packaging, and handling costs are non-refundable.

    • Refund amount may be adjusted for any missing or damaged components.

    • Alternatively, customers can choose 100% store credit for future purchases (no deductions applied).

    Refund Timeline

    Once your return is received and approved, refunds are typically processed within 7–15 business days, depending on your payment method.

    Payment Method Refund Method
    Credit/Debit Card Back to same card
    Net Banking / IMPS Same bank account
    UPI Same UPI ID
    Store Credit Option 100% of refund as Saudewala store balance (no deductions)

    Why These Deductions Exist

    Refurbished products are already offered at deeply discounted prices compared to market rates.
    The 5% deduction simply covers unavoidable third-party costs like payment gateway fees and logistics.
    Unlike large e-commerce platforms that inflate prices by 30-40% to include “free returns,” we maintain fair pricing upfront.

    Return Process – Step by Step

    1. Submit your return or exchange form within 7 days of delivery.

    2. Attach clear photo/video evidence showing the issue.

    3. Wait for our support team to verify and approve your request.

    4. You’ll receive return or pickup instructions after approval.

    5. Ship the product securely in its original packaging.

    6. Once inspected, your refund or replacement will be processed.

    Order Cancellation Policy

    Order cancellations are accepted only before dispatch.
    Once an order has been packed or shipped, it cannot be cancelled.
    If you wish to cancel your order, please contact our support team immediately before dispatch confirmation.

    Cancellations made after dispatch will not be entertained and will instead fall under the Return Policy terms.

    Important Notes

    • Refunds will be made only through the original payment method unless otherwise agreed.

    • Requests made via social media DMs will not be accepted due to high message volume.

    • Claims made after 14 days of delivery will not be eligible under this policy.

    • Saudewala reserves the right to reject any return that does not meet the terms mentioned above.

    Contact Us

    If you require assistance with a return or cancellation, please reach us at:
    📧 support@saudewala.in
    🌐 www.saudewala.in

    Final Note

    By purchasing from Saudewala, you acknowledge that you are buying refurbished products and agree to the terms of this policy.
    We appreciate your trust and support in choosing sustainable, budget-friendly technology.
    Our goal is to offer transparency, fairness, and long-term reliability for every customer.

    Back to top
    Home Shop
    Wishlist     Log in
    ×